Refund Policy

1. Money-Back Guarantee

Webhostera offers a 30-Day Risk-Free Money-Back Guarantee on eligible hosting services. We are committed to providing enterprise-grade performance, and if you are not satisfied with your hosting experience, you may request a refund within 30 days of your initial purchase.

2. Eligibility for Refunds

Refunds apply only to:

• First-time purchases of Shared Hosting and Cloud Hosting plans.
• Requests submitted within 30 days from the original purchase date.
• Accounts in good standing that have not violated our Terms of Service.

3. Non-Refundable Services

The following products and services are also non-refundable:

• Domain registrations and transfers (ICANN fees are irreversible).
• SSL certificates.
• Setup fees and Add-on services.
• Renewals and upgrades.
• Promotional and discounted packages.

4. Refund Request Procedure

To request a refund, please contact our support team directly. We have streamlined this process to be hassle-free.

Email: support@webhostera.com

Please include your registered email address and order number in the subject line. Refund requests are typically reviewed and approved within 24–48 hours.

5. Refund Processing

Once processed on our end, refunds typically appear in your bank account within 5–10 business days, depending on your financial institution's processing times.

6. Abuse Prevention

Webhostera reserves the right to deny refunds in cases of:

• Violation of our Acceptable Use Policy (e.g., spamming, phishing, illegal content).
• Fraudulent activity or chargeback abuse.
• Repeated refund abuse (signing up and cancelling multiple times).

7. Termination After Refund

Once a refund is processed, your hosting service will be immediately cancelled. All associated data (files, databases, emails) will be permanently removed from our servers to ensure data privacy.

8. Contact

If you have questions regarding refunds, please contact us:

Email: support@webhostera.com