Terms of Service

Please read these terms carefully before using our services.

Last Updated: 2026

1. Acceptance of Terms

By accessing, browsing, or using any service provided by Webhostera ("we", "our", "us"), including our website and hosting platforms, you agree to be bound by these Terms of Service and all applicable policies. This constitutes a legally binding agreement between you and Webhostera.

If you do not agree to these terms, you must discontinue use of our services immediately.

2. Services Provided

Webhostera provides Shared Hosting, Virtual Private Servers (VPS), Cloud Hosting, Domain Registration, and related web services. All services are provided on a prepaid subscription basis unless explicitly stated otherwise.

We reserve the right to modify, upgrade, or discontinue any aspect of our services at any time to improve performance or security.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials (email, password, API keys) and for all activities performed under your account.

You agree to provide accurate, current, and complete information during the registration process. Webhostera reserves the right to suspend accounts with false or incomplete contact information.

4. Payments & Billing

All services are billed in advance. By adding a payment method, you authorize us to charge the applicable fees for your selected service plan.

  • Secure Processing: Payments are processed securely via Stripe. We do not store card details.
  • Auto-Renewal: To prevent service interruption, services (including Domains) are set to auto-renew by default. You may cancel auto-renewal at any time via the Client Portal.
  • Late Payments: Failure to pay invoices within 3 days of the due date may result in service suspension.
  • Disputes: Initiating a payment dispute or chargeback without contacting support first will result in immediate account termination.

5. Domain Names

Domain registrations are subject to availability and the rules of the respective Registry (e.g., ICANN). Webhostera acts as an intermediary agent.

Domain registration fees are non-refundable once the domain has been registered. We are not responsible for disputes regarding domain ownership or trademark infringement.

6. Refund Policy

We offer a 30-Day Risk-Free Money-Back Guarantee on eligible hosting services. Please refer to our full Refund Policy for detailed terms, exclusions, and procedures.

7. Backups & Data Responsibility

While Webhostera performs automated daily/weekly backups for internal disaster recovery purposes, you are solely responsible for maintaining your own backups of your website files and databases.

Webhostera accepts no liability for data loss, corruption, or inability to restore data, regardless of the cause.

8. Acceptable Use

You agree not to use our services for any illegal or abusive purpose. Prohibited activities include, but are not limited to:

  • Hosting malware, phishing sites, or pirated content.
  • Sending unsolicited bulk email (SPAM).
  • Launching network attacks (DDoS) or port scanning.
  • Crypto-mining or excessive resource usage on shared environments.
  • Hosting adult content as the primary business activity.

Violation of these terms will result in immediate suspension without refund.

9. Suspension & Termination

We reserve the right to suspend or terminate your access to our services if:

  • Payment is overdue.
  • You violate these Terms of Service or our Acceptable Use Policy.
  • We detect fraudulent activity associated with your account.

In the event of termination for violation of terms, no refunds will be provided.

10. Limitation of Liability

11. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the data practices described therein.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka.

13. Modifications

We reserve the right to update or modify these Terms at any time. Significant changes will be communicated via email or dashboard notification. Your continued use of the service after such changes constitutes your acceptance of the new Terms.

14. Contact

If you have questions regarding these Terms of Service, please contact our legal team:

Email: support@webhostera.com